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Use principles of planning, management, and organization. |
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1.1 |
Organize, arrange, and maintain tools and materials for easy access and use. |
Standard 2
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Demonstrate knowledge of leadership |
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2.1 |
Observe and maintain safety rules. |
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2.2 |
Disassemble and assemble a computer as a team. |
Standard 3
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Identify, plan, and prepare for a future career. |
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3.1 |
Research careers and related careers in computer repair and networking. |
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3.2 |
Add various completed works to electronic portfolio. |
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3.3 |
Research and study for A+ Certification. |
Standard 4
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Demonstrate knowledge of finance and commerce in global economy. |
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4.1 |
Research the changing prices of computer Components. |
Standard 5
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Apply professional customer service and communication skills. |
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5.1 |
Complete oral presentations on computer repair. |
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5.2 |
Work in teams to complete assign projects. |
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5.3 |
Identify and practice good customer service skills. |
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5.4 |
Practice telephone support skills. |
Standard 6
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Demonstrate proficiency in the use of technology. |
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6.1 |
Identify the components of a computer. |
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6.2 |
Identify how DMAs, I/Os, and IRQs work. |
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6.3 |
Utilize various operating systems. |
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6.4 |
Utilize Internet to locate and download various drivers. |
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6.5 |
Identify the components associated with Local Area Networks (LANs) |
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6.6 |
Identify the various types of networks |
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6.7 |
Identify topologies and protocols. |
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Unit Title: |
Suggested Length: |
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Software Installation, Configuration, and Upgrading
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3 weeks |
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Standard & Benchmarks: |
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Computer Repair and Troubleshooting 3.3, 6.3, and 6.4
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Content: |
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Identify the procedures for installing the operating system and bringing it to a basic operational level. Identify steps to perform an operating system upgrade. Identify the basic system boot sequence and boot methods, including the steps to create an emergency boot disk with utilities installed for the operating system. Identify procedures for installing/adding a device, including loading, adding, and configuring device drivers, and required software. Identify procedures necessary to optimize the operating system and major operating system subsystems.
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Suggested Student Performance/Product: |
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Students will complete a variety of labs to identify the major components and files. They will also uninstall and reinstall an operating system on a test machine.
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Suggested Resources: |
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Computer Repair Textbook, Lab manual that accompanies textbook, and Internet
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Pre-AP Extensions: |
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Computer Repair Syllabus
Computer Repair and Troubleshooting 10-12
Rationale and Course Description
This course provides students the opportunity to gain experiences of microcomputer troubleshooting and repair techniques through hands-on applications. Students will gain knowledge of installations, configurations, upgrading, and the customer service skills required for the microcomputer repair industry. This course aligns with the objectives for the CompTIA A+ Certification exam and BrainBench.
How will students learn?
Computer repair will be taught through a variety of methods. Technicians often need to read technical material in the work environment, therefore, the student will be expected to read and interpret the text. Emphasis will be placed on learning industry terminology. Students will do hands-on labs and group projects as well as individual assignments. Instruction will include lecture, demonstration, and video. Instruction will also be given with the aid of an A+ certification instructional software.
Content Outline
Students will learn the basics of computer hardware, software, terminology, and repair that correlate to the A+ Certification exam and BrainBench testing.
How will students be assessed?
Student assessments will include grades from daily assignments, exams, and projects.
Major Projects/Products
Students will complete projects in the following categories:
Learning Resources
Resources will include textbook, videos, instructional software, physical hands-on labs, and the Internet.
Grading Policy
Make-Up Work Policy
|
Standard 1: Use principles of planning, management, and organization. |
|
|
1.1 |
Organize, arrange, and maintain tools and materials for easy access and use. |
|
Standard 3: Identify, plan, and prepare for a future career. |
|
|
3.3 |
Research and study for A+ Certification. |
|
Standard 6: Demonstrate proficiency in the use of technology. |
|
|
6.1 |
Identify the components of a computer. |
|
6.2 |
Identify how DMAs, I/Os, and IRQs work. |
|
6.3 |
Utilize various operating systems. |
|
Standard 2: Demonstrate knowledge of leadership. |
|
|
2.1 |
Observe and maintain safety rules. |
|
Standard 4: Demonstrate knowledge of finance and commerce in global economy. |
|
|
4.1 |
Research the changing prices of computer Components. |
|
Standard 5: Apply professional customer service and communication skills. |
|
|
5.2 |
Work in teams to complete assign projects. |
|
Standard 2: Demonstrate knowledge of leadership. |
|
|
2.2 |
Disassemble and assemble a computer as a team. |
|
Standard 3: Identify, plan, and prepare for a future career. |
|
|
3.2 |
Add various completed works to electronic portfolio. |
|
Standard 5: Apply professional customer service and communication skills. |
|
|
5.1 |
Complete oral presentations on computer repair. |
|
5.3 |
Identify and practice good customer service skills. |
|
Standard 6: Demonstrate proficiency in the use of technology. |
|
|
6.4 |
Utilize Internet to locate and download various drivers. |
|
Standard 3: Identify, plan, and prepare for a future career. |
|
|
3.1 |
Research careers and related careers in computer repair and networking. |
|
Standard 5: Apply professional customer service and communication skills. |
|
|
5.4 |
Practice telephone support skills. |
|
Standard 6: Demonstrate proficiency in the use of technology. |
|
|
6.5 |
Identify the components associated with Local Area Networks (LANs) |
|
6.6 |
Identify the various types of networks |
|
6.7 |
Identify topologies and protocols. |