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Multi-factor authentication (MFA) is a "two-step" verification process used to confirm your identity by requiring something you know (username and password or memorized PIN), something you have (work phone or mobile device) or something you are (a fingerprint or facial recognition).

How does multi-factor authentication (MFA) benefit me?  

MFA adds security to help keep sensitive and important information on the Tulsa Public Schools network safe and secure. This helps to ensure that only you can log into your account. It does this by requiring at least two methods of authentication – your password and another piece of information such as a text message code or a phone call.   

Do I have to register for MFA?       

Yes – you will be required to register for multi-factor authentication, as this will be the only way for you to retain access to Microsoft Office applications such as your email, OneDrive, SharePoint, etc. MFA makes your account more secure and protects your information when working on or away from the Tulsa Public Schools network. 

What will happen if I don’t register?

MFA registration is required. If you do not register for multi-factor authentication, you will be unable to access your Microsoft Office programs. 

If you do not register for MFA before July 6, 2021, you will be prompted to register the next time you try to open one of these Microsoft applications.

How often will I be prompted for multi-factor authentication?  

Initially, you will be prompted on all devices when accessing Microsoft Office programs. You will also be prompted if you sign into a new device or after changing your password. You can reduce the number of times you are asked to sign in by selecting “Yes” to stay signed on.

Your authentication will be valid for up to 90 days. You will not be prompted as frequently when connected to the Tulsa Public Schools network and on a trusted device. 

Things that could force you to re-authenticate would be: 

  • Using a version of Microsoft Office 2013 or older 
  • Signing in and out again on Microsoft Office clients 
  • Not logging in for 14 days on that device 
  • Changing your password 
  • Swapping between Microsoft 365 accounts 

IMPORTANT NOTE: You should only choose “Yes” to stay signed into Microsoft 365 on a trusted device such as a work computer, work laptop, personal phone or tablet when connected to the Tulsa Public Schools network. You should NEVER choose this option if you sign in on an untrusted public device.   

Will multi-factor authentication affect the way I work on a day-to-day basis?   

MFA should not affect the way you work on a daily basis.  The change only affects the way you sign in to access Microsoft Office applications. 

Why do I have to set up a passcode on my mobile phone?   

Setting up a passcode will help protect against unauthorized access to the Tulsa Public Schools network and keep important information secure.

I don’t have a mobile phone – can I still use MFA?   

Yes! When you register for multi-factor authentication, you will set up a secondary verification method. You can register to receive a call to a landline at work or home for MFA verification. 

If you are not able to use or access any of your registered verification methods, you can contact IT support for assistance at or at

If my mobile phone is lost or stolen, will they be able to access my email and OneDrive if I have the MFA authenticator app on it?   

In order to gain access to your account, someone would need your username, password, and the mobile phone that you have registered to receive an MFA challenge on. If your mobile phone is stolen, you should contact IT support immediately at or at

Can I change my authentication method after I’ve set it?   

Yes! Just go to and sign in to change or add backup authentication method. 

What if my question hasn’t been answered in this FAQ?   

If you have a question that hasn’t been answered here, please don’t hesitate to reach out to the IT team for assistance at or at

I am no longer able to send and receive email on my mobile device after registering for multi-factor authentication – how can I resolve this issue?

After registration, some email clients require the removal and re-addition of your email account. This will also ensure that you are not prompted unnecessarily each time you open your email application. 
•To remove from your mobile device, go to Settings, select your mail option, locate your district email account, and delete.
•To re-add to your mobile device, go to Settings, select your mail option, and add your district email account. You will be prompted to verify your identity to complete the process.

If further assistance with this process is needed, please contact IT support at or

How do I prevent the constant prompts for verification if I have Microsoft Outlook 2013 installed?

To avoid the prompts when using Microsoft Outlook 2013, please upgrade to Microsoft Office 365 Professional Plus using the Company Portal application on your Windows 10 district device.

What if my question hasn’t been answered in this FAQ?

Please don’t hesitate to reach out to the IT team at if you have any other questions.