Employee Assistance Program
Supporting Team Tulsa During Times of Need
Life is full of surprises and we know that sometimes you need someone to lean on. Our Employee Assistance Program offers support, advice, and/or guidance to help you face the challenges that come your way.
Eligible employees and their family members are entitled to up to five confidential sessions with a counselor, financial planner, or attorney each calendar year.
Program Highlights
For more information on Tulsa Public Schools' Employee Assistance Program, download the Employee Assistance Program brochure.
Through Tulsa Public Schools' Employee Assistance Program (EAP), eligible employees and their family members are entitled to up to five confidential sessions with a counselor, financial planner, or attorney each calendar year.
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Mental Health Services Pilot Program for school-based staff
The Foundation for Tulsa Schools is offering a limited time, grant-funded program for teachers and school-based support staff that is designed to help make mental health services more affordable and accessible for members of Team Tulsa who work in our schools. The Mental Health Services Pilot Program will assist employees in meeting their mental health care deductible expenses by covering up to $750 in associated costs.
- The pilot program is limited to the first 66 school-based members of Team Tulsa that apply to receive care through one of the contracted providers. The Foundation for Tulsa Schools is grateful to the Morningcrest Healthcare Foundation for providing this generous grant and for their steadfast support of our frontline educators and team members.
How do I access my EAP Benefits?
Step 1: Call or visit Symetra Employee Assistance Program Support
- Phone: 1-888-327-9573
- Website: www.guidanceresources.com
Step 2: Navigate the system successfully
The Symetra system might be difficult to navigate so please use the following guidance to successfully receive the services you deserve:
- Tips for navigating the phone system:
- If the agent asks if you work with Symetra, say “yes.”
- If the agent asks who you work for/with, say "Symetra."
- Tips for navigating www.guidanceresources.com
- From the home page, click on "Register" on the right side of the screen.
- In the "Organization Web ID" box, type "Symetra."
- Create a user name and password then fill out the required profile information before clicking "Submit."
Step 3: Choose a provider
- Symetra may offer a provider to you or you can request a list of providers to be sent you.
- If you already have a therapist, you will have to see if your therapist is on the Symetra provider list. If your therapist is not on the provider list, you can ask your therapist to submit the Provider Interest Form to potentially become a provider.